Client Information			Project Information
Client Company			Project Name:
Client Contact			Project No.
Client E-mail
Introduction: We at Environmental Science Corporation would like to ask you to help us improve our service and provide better value to you our client by answering a few short questions that rate our performance on a scale of 1 to 5. A rating of "1" indicates we did NOT meet your requirements; a rating of "3" indicates we met your requirements; and a rating of "5" indicates we exceeded your requirements.

		Were our reports delivered on time?		1   2   3   4   5
		Did we return your calls promptly?		1   2   3   4   5
		Did we solve your problems quickly?		1   2   3   4   5
		Comments:

		Did the Report meet your project requirements?		1   2   3   4   5
		Did the Data meet your project requirements?		1   2   3   4   5
		Comments:

		Did we keep our promises?		1   2   3   4   5
		Did we exhibit our ability to solve problems?		1   2   3   4   5
		Comments:

		Were we courteous and responsive?		1   2   3   4   5
		Were we flexible?		1   2   3   4   5
		Did we take care of your issues?		1   2   3   4   5
		Comments:

		Were we easy to contact?		1   2   3   4   5
		Were our responses prompt and informative?		1   2   3   4   5
		Did we provide sample receipt information?		1   2   3   4   5
		Did we provide status/updates as necessary?		1   2   3   4   5
		How well did we handle emergencies?		1   2   3   4   5
		Comments:

	Please Grade the following:
		Your Technical Support Representative(TSR)		1   2   3   4   5
		Our performance against scope		1   2   3   4   5
		Our communication		1   2   3   4   5
		Our report		1   2   3   4   5
		Our invoice		1   2   3   4   5

Closing: Thank you very much for your time. We very much appreciate your willingness to respond to this survey. Each survey will be reviewed by our Client Service Director. We would like to ask you one final question. Is there anything that you would like to comment on that was not covered in this survey?